Terms & Conditions

Welcome to Cleanstok.

These Terms & Conditions govern your access to and use of our website, products, services, and orders placed through Cleanstok.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms & Conditions.

Please read them carefully before using our website.

1. About Cleanstok

Cleanstok Nutrition is a sports nutrition and wellness brand offering products intended to complement an active and disciplined lifestyle.

Our product range includes nutrition and wellness products such as Creatine, Pre-Workout, Shilajit, and other fitness and wellness products.

2. Eligibility to Use the Website

By using this website, you confirm that you are legally capable of entering into a binding transaction or are using the website with the involvement and consent of an authorised parent or guardian where required.

You agree to provide accurate, complete, and current information while placing an order or contacting us.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, quantity, serving information, usage information, prices, and other product details displayed on the website are accurate.

However:

  • Product packaging may occasionally vary from images shown on the website.

  • Colours may appear slightly different depending on screen or device settings.

  • Minor packaging updates may occur without prior notice.

  • Product availability may change at any time.

A minor variation in packaging does not automatically make a product eligible for return or refund where the product itself is genuine and as described.

4. Health and Product Disclaimer

Cleanstok products are intended to support nutrition, fitness, and wellness routines and should not be treated as a substitute for a balanced diet, appropriate exercise, or professional medical advice.

Individual experiences and results may vary.

Customers are responsible for reviewing product labels, ingredients, allergen information, serving instructions, warnings, and usage directions before consumption.

If you are pregnant, nursing, under medical treatment, taking medication, have an existing health condition, or have concerns regarding the suitability of a product, you should consult an appropriate healthcare professional before use.

Cleanstok does not guarantee specific fitness, performance, health, or body-composition results from any product.

5. Orders

An order is considered placed after successful submission through our website.

Order acceptance may remain subject to:

  • Product availability.

  • Payment confirmation.

  • Delivery serviceability.

  • Verification of customer information.

  • Fraud or security checks.

  • Operational requirements.

Cleanstok reserves the right to refuse or cancel an order where reasonably necessary.

If payment has already been received for an order that we cannot fulfil, an appropriate refund or resolution may be provided.

6. Prices and Payments

Product prices displayed on the website may change from time to time.

The price applicable to an order will generally be the price displayed at the time the order is placed, subject to correction of obvious technical or pricing errors.

Customers may be required to pay:

  • Product price.

  • Applicable taxes.

  • Shipping charges, where applicable.

  • Other charges clearly displayed during checkout.

Available payment methods may vary.

7. Cash on Delivery

Cash on Delivery may be available for eligible products and serviceable locations.

COD availability may depend on factors including:

  • Order value.

  • Product availability.

  • Delivery location.

  • Courier serviceability.

  • Previous delivery history.

Cleanstok may restrict COD where there are repeated refusals, suspicious orders, or unsuccessful delivery attempts.

8. Shipping and Delivery

Orders are generally processed and dispatched within 1–2 business days.

Once dispatched, orders are generally expected to arrive within 3–7 business days, depending on the delivery location and courier serviceability.

Delivery timelines are estimates and may be affected by external circumstances.

All shipping and delivery matters are also governed by our Shipping & Delivery Policy.

9. Order Cancellation

Orders may be cancelled within 12 hours of placing the order, provided they have not already been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

Additional cancellation conditions are governed by our Cancellation and Return/Refund policies.

10. Returns, Refunds and Replacements

Because Cleanstok sells consumable nutrition and wellness products, products are generally non-returnable after delivery for hygiene, safety, and quality reasons.

Claims may be considered in cases such as:

  • Damaged product received.

  • Incorrect product received.

  • Missing product.

  • Expired product.

  • Verified manufacturing defect.

  • Verified transit-related damage.

Issues should be reported within 24 hours of delivery.

A clear, continuous and unedited unboxing video is mandatory for claims involving damaged, incorrect, missing, or tampered products.

All claims remain subject to our Return, Refund & Replacement Policy.

11. Product Use and Storage

Customers are responsible for using and storing products according to:

  • Product label instructions.

  • Recommended serving information.

  • Storage instructions.

  • Safety warnings.

  • Expiry information.

Cleanstok may not be responsible for deterioration, damage, or issues caused by improper storage, misuse, incorrect handling, or use contrary to product instructions after delivery.

12. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorised access to the website or its systems.

  • Interfere with website security or functionality.

  • Introduce viruses, malware, harmful code, or automated attacks.

  • Submit false or misleading customer or order information.

  • Place fraudulent or intentionally false orders.

  • Copy or commercially exploit website content without appropriate permission.

13. Intellectual Property

Unless otherwise stated, website content including:

  • Brand name.

  • Logos.

  • Product photographs.

  • Product descriptions.

  • Graphics.

  • Website design.

  • Text.

  • Videos.

  • Marketing material.

is owned by or used with permission by Cleanstok.

Such content may not be copied, reproduced, republished, distributed, commercially exploited, or used without appropriate permission.

14. Promotions and Offers

From time to time, Cleanstok may offer:

  • Discount codes.

  • Promotional pricing.

  • Free shipping.

  • Bundles.

  • Limited-time offers.

  • Other promotions.

Promotions may be subject to separate eligibility requirements, validity periods, order values, exclusions, or other conditions.

Cleanstok may modify or discontinue promotions where reasonably required.

15. Account and Customer Information

If account functionality is provided, customers are responsible for maintaining the confidentiality of their login details and for activities carried out through their account.

You should notify us if you believe your account has been accessed without authorisation.

16. Third-Party Services

Our website may depend on third-party services such as:

  • Payment gateways.

  • Courier companies.

  • Logistics providers.

  • Hosting platforms.

  • Analytics tools.

  • Marketing services.

  • Communication providers.

Cleanstok is not responsible for independent third-party systems to the extent that events are outside our reasonable control.

17. Limitation of Liability

To the extent permitted by applicable law, Cleanstok shall not be liable for indirect, incidental, special, or consequential losses resulting from:

  • Improper product use.

  • Customer failure to follow usage or storage instructions.

  • Third-party courier delays.

  • Third-party payment issues.

  • Website interruptions beyond reasonable control.

  • Customer-provided incorrect information.

Nothing in these Terms is intended to exclude any rights or liabilities that cannot legally be excluded.

18. Force Majeure

Cleanstok shall not be responsible for delays or failure to perform obligations caused by circumstances beyond reasonable control, including:

  • Natural disasters.

  • Severe weather.

  • Transport disruptions.

  • Government restrictions.

  • Public emergencies.

  • Courier disruptions.

  • Technical failures.

  • Other unavoidable events.

19. Changes to These Terms

Cleanstok may revise these Terms & Conditions from time to time.

Changes will become effective once the updated Terms & Conditions are published on the website.

Continued use of the website after changes are published constitutes acceptance of the updated terms, subject to applicable law.

20. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of India.

Any dispute arising from the use of the website, products, or services shall be subject to the jurisdiction of the competent courts applicable to the business, unless otherwise required by law.

21. Contact Us

For questions relating to these Terms & Conditions, orders, products, or our services, please contact:

Cleanstok
Business Address: Plot No. 1, Surya Colony, Faridabad, Haryana – 121003
Phone/WhatsApp: +91 9217176467
Business Email: support@cleanstok.com
Working Hours: 10:00 AM – 6:00 PM