Shipping & Delivery Policy

At Cleanstok, we aim to ensure that your orders are processed, packed, and delivered safely and efficiently.

This Shipping & Delivery Policy explains how orders placed through our official website, Cleanstok, are processed and delivered.

By placing an order with us, you agree to the terms mentioned below.

1. Order Processing

Once your order is successfully placed and confirmed, our team begins processing it for dispatch.

We generally aim to process and dispatch orders within 1–2 business days.

Orders placed on Sundays or public holidays may be processed on the next working day.

In certain situations, order processing may take longer due to:

  • High order volumes.

  • Public holidays.

  • Inventory verification.

  • Payment verification.

  • Incorrect or incomplete delivery information.

  • Operational or technical issues.

2. Delivery Locations

Cleanstok currently delivers to serviceable PIN codes across India.

Delivery availability depends on the serviceability of your location by our courier and logistics partners.

If your delivery location is not serviceable after an order has been placed, our customer support team may contact you regarding an alternative solution or cancellation of the order.

3. Estimated Delivery Time

Once dispatched, orders are generally expected to be delivered within 3–7 business days, depending on the delivery location.

Delivery timelines may vary based on:

  • Customer location.

  • Courier partner availability.

  • Remote or restricted locations.

  • Weather conditions.

  • Public holidays.

  • Transport disruptions.

  • Other circumstances beyond our reasonable control.

The delivery timelines displayed or communicated by Cleanstok are estimates and should not be considered guaranteed delivery dates.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared through the contact information provided while placing the order, including email, SMS, WhatsApp, or other available communication channels.

Customers are responsible for providing a correct and active mobile number and email address during checkout.

Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

5. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your order.

Cleanstok may offer free shipping on selected orders, products, promotional campaigns, or minimum order values.

Shipping charges and promotional offers may change from time to time.

6. Cash on Delivery (COD)

Cleanstok offers Cash on Delivery (COD) for eligible products and serviceable PIN codes.

COD availability may depend on:

  • Delivery location.

  • Order value.

  • Product availability.

  • Courier serviceability.

  • Previous delivery history.

Cleanstok reserves the right to restrict or disable COD for certain orders or customers where required for operational or security reasons.

Customers are requested to accept only those orders that they have genuinely placed.

Repeated refusal of COD orders may result in COD being restricted for future orders.

7. Delivery Address

Customers must ensure that the delivery address and contact details provided during checkout are accurate and complete.

Cleanstok will not be responsible for delays or failed deliveries resulting from:

  • Incorrect address details.

  • Incorrect PIN code.

  • Incorrect mobile number.

  • Unavailability of the recipient.

  • Failure to respond to delivery attempts.

  • Incorrect or incomplete information provided by the customer.

If you need to change your delivery address, please contact our customer support team as soon as possible.

Address changes may only be possible before the order has been processed or dispatched.

Once an order has been shipped, we may not be able to change the delivery address.

8. Delivery Attempts

Our courier partners may make multiple attempts to deliver your order.

If the delivery is unsuccessful due to the customer's unavailability, incorrect address, refusal to accept the package, or failure to respond to the courier partner, the shipment may be returned to our facility.

Additional shipping charges may apply if a returned order needs to be shipped again.

9. Delayed Deliveries

While we make every effort to ensure timely delivery, certain delays may occur due to circumstances beyond our control.

These may include:

  • Bad weather conditions.

  • Transport delays.

  • Natural events.

  • Government restrictions.

  • Local restrictions.

  • Public holidays.

  • Courier network disruptions.

  • High seasonal demand.

In such situations, Cleanstok will make reasonable efforts to assist customers with order-related queries.

Cleanstok shall not be held responsible for delays caused by circumstances beyond our reasonable control.

10. Order Marked as Delivered but Not Received

If your tracking information shows that your order has been delivered but you have not received it, please contact us within 24 hours of receiving the delivery notification.

We may coordinate with the courier partner to investigate the issue.

The investigation process may require additional information from the customer, including:

  • Order number.

  • Registered mobile number.

  • Delivery address.

  • Details regarding the missing package.

Resolution of such cases may depend on the investigation and information provided by the courier partner.

11. Damaged, Wrong or Missing Products

If you receive:

  • A damaged product.

  • A wrong product.

  • A missing item.

  • A tampered package.

  • An expired product.

You must report the issue to Cleanstok within 24 hours of delivery.

A continuous and clear unboxing video is mandatory for claims involving damaged, wrong, missing, or tampered products.

The unboxing video must clearly show:

  • The unopened shipping package.

  • The shipping label.

  • The complete opening of the package.

  • All products received.

  • The issue being reported.

Please also provide clear photographs and your order details when contacting our customer support team.

Claims will be reviewed according to our Return, Refund & Replacement Policy.

12. Packaging

We make reasonable efforts to pack products securely before dispatch.

Customers are advised to inspect the outer package carefully at the time of delivery.

If the package appears severely damaged or tampered with, please record a clear video and contact Cleanstok customer support immediately.

Do not dispose of the packaging or product until your claim has been reviewed.

13. Failed or Returned Shipments

If an order is returned to Cleanstok because of:

  • Incorrect address details provided by the customer.

  • Customer unavailability.

  • Repeated unsuccessful delivery attempts.

  • Refusal to accept a COD order.

  • Failure to respond to courier communications.

Cleanstok reserves the right to take appropriate action regarding reshipping, cancellation, refund eligibility, or future COD availability.

Any applicable shipping charges may be deducted where permitted and applicable.

14. Customer Support

For questions regarding your shipment, order status, delivery, or any delivery-related issue, please contact us with your order details.

Cleanstok
Website: cleanstok.com
Email: support@cleanstok.com
Customer Support Phone/WhatsApp: +91 9217176467

Please include your Order Number when contacting us so that we can assist you more efficiently.

15. Changes to This Policy

Cleanstok reserves the right to modify or update this Shipping & Delivery Policy at any time.

Any changes will become effective once published on our website. Customers are encouraged to review this policy periodically.