Return, Refund & Replacement Policy

At Cleanstok, customer satisfaction is important to us. We take every possible step to ensure that our products are packed securely and delivered in good condition.

Since our products are consumable nutrition and wellness products, returns and refunds are subject to the conditions mentioned below. By placing an order on Cleanstok, you agree to this Return, Refund & Replacement Policy.

1. Order Cancellation

Orders may be cancelled within 12 hours of placing the order, provided that the order has not already been processed or dispatched.

To request a cancellation, please contact our customer support team as soon as possible:

Email: support@cleanstok.com
Phone/WhatsApp: +91 9217176467

Once an order has been dispatched, it cannot be cancelled.

For Cash on Delivery (COD) orders, customers may refuse the package at the time of delivery. However, repeated refusal of COD orders may result in COD being restricted for future orders.

2. Non-Returnable Products

Due to hygiene, safety and quality reasons, nutrition supplements and other consumable products cannot be returned once delivered, except in cases where:

  • A damaged product was delivered.

  • An incorrect product was delivered.

  • A product is missing from the order.

  • An expired product was delivered.

  • The product received has a manufacturing defect.

  • The outer package was damaged in transit and the issue is verified by Cleanstok.

Products that have been opened, used, consumed or tampered with are not eligible for return or refund unless the issue is verified as a manufacturing defect.

3. Mandatory Unboxing Video

To raise a claim for a damaged, incorrect, missing or tampered product, a continuous and clear unboxing video is mandatory.

The video must clearly show:

  • The unopened shipping package.

  • The shipping label.

  • The opening of the package.

  • All products received inside the package.

  • The visible damage, incorrect item or missing product issue.

The video should be continuous and unedited. Claims without a valid unboxing video may not be accepted.

4. Reporting a Problem

Any issue related to a damaged, incorrect, missing, expired or defective product must be reported to Cleanstok within 24 hours of delivery.

The customer must provide:

  • Order number.

  • Name of the customer.

  • Registered mobile number.

  • Clear photographs of the product and packaging.

  • A continuous unboxing video.

  • A description of the issue.

Please contact our customer support team:

Email: support@cleanstok.com
Phone/WhatsApp: +91 9217176467

Claims submitted after 24 hours from the time of delivery may not be eligible for replacement or refund.

5. Return and Inspection Process

If Cleanstok requests the product to be returned, the customer must keep the product, original packaging and all accompanying items safely until further instructions are provided.

Do not dispose of the product before the claim is reviewed.

Once the product is received and inspected, Cleanstok will evaluate the claim based on the evidence provided and the condition of the returned product.

Cleanstok reserves the right to approve or reject a return, replacement or refund request after verification.

6. Replacement

If a claim is approved, Cleanstok may provide a replacement product, depending on product availability and the nature of the issue.

Replacement requests may be approved for situations such as:

  • Incorrect product delivered.

  • Product damaged during transit.

  • Missing product in the order.

  • Expired product delivered.

  • Verified manufacturing defect.

The replacement delivery timeline may vary depending on product availability and the customer's delivery location.

7. Refunds

Refunds will be processed only when a refund request is approved by Cleanstok after verification of the claim.

Depending on the situation, Cleanstok may offer:

  • A replacement product.

  • A refund of the amount paid for the affected product.

  • Another suitable resolution, where applicable.

Refunds will be processed through the original payment method or another suitable method approved by Cleanstok.

The time taken for the refunded amount to appear in the customer's account may depend on the payment provider or bank.

8. Situations Not Eligible for Refund or Replacement

A refund, return or replacement request may not be accepted in the following situations:

  • The product has been opened, used or consumed without a verified product issue.

  • The product seal or packaging has been intentionally damaged or tampered with.

  • No unboxing video is available for claims involving damaged, incorrect or missing products.

  • The claim is reported after 24 hours of delivery.

  • The customer has disposed of the product before verification.

  • The product was damaged due to improper storage or handling after delivery.

  • The product was purchased from an unauthorized seller or third-party marketplace not authorized by Cleanstok.

  • The customer ordered the wrong product by mistake.

  • The customer changed their mind after receiving the product.

  • The customer did not like the taste, flavour or personal results of the product.

  • The product packaging differs slightly from images displayed on the website while the product itself remains genuine and as described.

9. COD Orders

Cleanstok offers Cash on Delivery (COD) on eligible orders and locations.

Customers are requested to provide accurate contact and delivery information while placing a COD order.

Cleanstok reserves the right to cancel or restrict COD service in cases involving repeated order refusals, suspicious orders or unsuccessful delivery attempts.

10. Contact Us

For any questions regarding returns, refunds, replacements or order-related issues, please contact us:

Cleanstok
Email: support@cleanstok.com
Phone/WhatsApp: +91 9217176467

We will make every reasonable effort to review and resolve genuine customer concerns as quickly as possible.