Privacy Policy

At Cleanstok, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, create an account, place an order, contact us, or use our services.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with Cleanstok.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you interact with our website or services, including:

  • Full name.

  • Email address.

  • Mobile number.

  • Billing address.

  • Shipping address.

  • PIN code.

  • Order details.

  • Payment-related information.

  • Customer support communications.

  • Information submitted through contact forms.

  • Device and browser information.

  • IP address.

  • Website usage and browsing activity.

  • Cookies and similar technologies.

We collect information that is reasonably required to process orders, provide customer support, improve our services, and operate our website.

2. How We Use Your Information

We may use your personal information for purposes including:

  • Processing and confirming orders.

  • Arranging shipping and delivery.

  • Providing order tracking information.

  • Processing cancellations, replacements, or refunds.

  • Communicating regarding your order.

  • Responding to customer support enquiries.

  • Detecting and preventing fraudulent or suspicious transactions.

  • Improving our website, products, and customer experience.

  • Maintaining business and transaction records.

  • Sending promotional or marketing communications where permitted.

  • Complying with applicable legal and regulatory requirements.

3. Payment Information

Payments made through our website may be processed by third-party payment gateways or payment service providers.

Cleanstok may not directly store complete debit card, credit card, UPI, banking, or other sensitive payment credentials when payments are processed through an authorised third-party payment provider.

Payment providers may collect and process information according to their own privacy policies and security practices.

4. Order and Delivery Information

When you place an order, we may share necessary information such as your name, address, phone number, order details, and delivery information with courier, logistics, fulfilment, and delivery partners.

This information is shared only where reasonably required to process and deliver your order.

Customers are responsible for providing accurate contact and delivery information while placing an order.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly.

  • Remember customer preferences.

  • Maintain shopping cart functionality.

  • Understand website usage.

  • Improve website performance.

  • Measure marketing and advertising performance.

  • Provide a more relevant browsing experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Marketing Communications

Where permitted, we may use your email address, phone number, or other contact information to send information about:

  • New products.

  • Offers and promotions.

  • Product updates.

  • Brand announcements.

  • Other relevant marketing communications.

You may opt out of marketing communications where an unsubscribe or opt-out option is provided.

Transactional communications relating to orders, payments, shipping, delivery, refunds, or customer support may still be sent where required.

7. Sharing of Personal Information

We may share necessary personal information with trusted third parties such as:

  • Payment service providers.

  • Courier and logistics partners.

  • Website and ecommerce service providers.

  • Technology and hosting providers.

  • Analytics service providers.

  • Marketing service providers.

  • Customer support tools.

  • Professional advisers.

  • Government or legal authorities where required by law.

We do not intend to sell customers' personal information as an independent product.

8. Data Security

We take reasonable administrative, technical, and operational measures to protect customer information from unauthorised access, misuse, alteration, loss, or disclosure.

However, no method of electronic transmission or online storage can be guaranteed to be completely secure.

Customers should also take appropriate precautions to protect their account credentials and personal information.

9. Data Retention

We may retain personal and transaction information for as long as reasonably required to:

  • Process and manage orders.

  • Maintain business records.

  • Resolve disputes.

  • Process refunds or replacements.

  • Prevent fraud.

  • Provide customer support.

  • Meet legal, tax, accounting, or regulatory obligations.

Information may be deleted or anonymised when it is no longer reasonably required, subject to applicable requirements.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

Cleanstok is not responsible for the privacy practices, content, or security of third-party websites.

Customers should review the privacy policies of third-party services before providing personal information to them.

11. Children's Privacy

Our website and products are not intended to knowingly collect personal information from children without appropriate consent where such consent is required.

If we become aware that personal information has been collected inappropriately, we may take reasonable steps to remove it.

12. Your Rights

Subject to applicable law, you may contact us to request assistance regarding personal information associated with your account or transactions, including requests to:

  • Review certain personal information.

  • Correct inaccurate information.

  • Update contact information.

  • Request deletion where legally permitted.

  • Withdraw certain marketing preferences.

Some information may need to be retained for legal, accounting, fraud-prevention, or transaction-record purposes.

13. Changes to This Privacy Policy

Cleanstok may update or modify this Privacy Policy from time to time.

Any revised policy will become effective once published on our website.

Customers are encouraged to review this page periodically for updates.

14. Contact Us

For questions regarding this Privacy Policy or the handling of your personal information, please contact:

Cleanstok
Business Address: Plot No. 1, Surya Colony, Faridabad, Haryana – 121003
Phone/WhatsApp: +91 9217176467
Business Email: support@cleanstok.com
Working Hours: 10:00 AM – 6:00 PM